This document lists the sub-processors and third-party services that Markular uses to operate its services. We carefully select and regularly review our sub-processors to ensure they meet our high standards for privacy and security.

Data Processors

This page lists all the Subprocessors Markular uses to run our software solution. To make it easier to understand which ones apply to you, we have split them between Markular as a Service (SaaS).

Markular as a Service

Markular provides users with a fully self-service Crew Management System (CMS) in the cloud.

We primarily host our services in Microsoft Azure’s Europe North/West data centers. However, based on specific customer requirements and Microsoft Azure’s available offerings, we can explore deployment options in other regions.

All customers are by default hosted in the EU North/West data centers unless specific requirements necessitate a different location.

Markular also uses several third-party solutions to provide services necessary for the Markular CMS offering. These sub-processors are listed below, with an explanation of what they are used for and the data we relay to them.

Microsoft

Data Processing Location: Primarily Europe North/West, with other regions available based on customer requirements
Purpose: Data and infrastructure hosting.
Data processed: Customer data created and uploaded in the cloud services.

Twilio Sendgrid

Data Processing Location: USA (GDPR Compliant)
Purpose: Email service provider
Data processed: Name, username, email address
Explanation: Used for sending informational emails related to work activities, such as approval requests, notifications about scheduled work, and other operational communications. Also handles system emails like password resets and account notifications.
Important: User passwords are never sent as plain text in emails.

Postmark

Data Processing Location: USA (GDPR Compliant)
Purpose: Email service provider
Data processed: Name, username, email address
Explanation: Used as a secondary email service for sending notifications and activity-related emails generated by user actions on the platform.
Important: User passwords are never sent as plain text in emails.

Freshdesk

Data Processing Location: Europe
Purpose: Customer Service
Data processed: Name, email address, (phone number)
Explanation: Personal information is stored when you send a support request.

Sveve

Data Processing Location: Europe
Purpose: SMS Notification Service
Data processed: Name, phone number
Explanation: Used to send SMS notifications to personnel about planned work activities and schedule updates.

Posthog

Data Processing Location: Europe
Purpose: Product Analytics
Data processed: Usage data, feature interactions, user behavior patterns
Explanation: Used to analyze product usage and gather insights for improving our service. This includes understanding how features are used, identifying areas for improvement, and optimizing the user experience.